At Luxury Bring Jewelry, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes items may need to be returned or exchanged. Please review our return policy below:
1. Returns and Exchanges:
- We accept returns and exchanges within 3 days of the original purchase date.
- All items must be in their original condition, unworn, and with tags attached.
- For hygiene reasons, pierced jewelry such as earrings cannot be returned unless they are faulty.
- Customized or engraved items are not eligible for return or exchange unless they are defective or damaged upon arrival.
2. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at luxurybring@gmail.com.
- Provide your order number and details of the item(s) you wish to return or exchange.
- Our customer service team will provide you with instructions on how to proceed with your return or exchange.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is faulty or damaged.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
4. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
- Please note that shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchanges:
- If you would like to exchange an item for a different size, style, or color, please contact our customer service team to arrange the exchange.
- Exchanges are subject to availability. If the requested item is not available, we will issue a refund or offer an alternative solution.
6. Defective or Damaged Items:
- In the rare event that you receive a defective or damaged item, please contact us immediately.
- We will arrange for a replacement or refund, including any applicable shipping charges.
7. Final Sale Items:
- Final sale items are non-returnable and non-refundable unless they are defective or damaged upon arrival.
8. Exceptions:
- Luxury Bring Jewelry reserves the right to refuse returns or exchanges that do not meet our return policy criteria.
Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at luxurybring@gmail.com. We're here to assist you and ensure your shopping experience with Luxury Bring Jewelry is exceptional.
Please note that this return policy is subject to change without prior notice. We recommend reviewing our policy before making a purchase.
Thank you for choosing Luxury Bring Jewelry.