Dear Luxury Bring Customer,
We value your satisfaction and want to ensure that you are completely happy with your jewelry purchase. If for any reason you wish to exchange a product, please follow the instructions below to initiate an exchange request:
Exchange Eligibility:
- Products eligible for exchange must be in their original condition, unworn, and accompanied by the original proof of purchase (receipt or order confirmation).
- The exchange request must be initiated within 1 days of receiving the product.
Exchange Process:
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Contact Customer Service: To initiate an exchange request, please contact our customer service team via email at luxurybring@gmail.com or call us at 8875285318. Provide your order details and the reason for the exchange request.
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Approval and Instructions: Once your exchange request is received, our customer service team will review your request and provide further instructions, including the return shipping address and any additional information required.
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Prepare for Return: Package the product securely in its original packaging, along with the original proof of purchase. Ensure that the product is in its original condition and unworn.
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Shipping the Product: Ship the product back to us using a trackable shipping method. Please note that the customer is responsible for the return shipping costs unless the exchange is due to product defects or errors on our part.
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Receive Exchange: Once we receive the returned product and verify its eligibility for exchange, we will process the exchange and ship the replacement product to you. You will receive a confirmation email with the tracking information once the replacement product is dispatched.
Additional Information:
- Exchange requests are subject to product availability. If the requested product is not available, we will offer alternatives or issue a refund as per our Cancellation & Refund Policy.
- Customized or personalized products may not be eligible for exchange unless they are defective or not as described.
- Please ensure that the return package is adequately insured, as we are not responsible for any loss or damage that may occur during transit.
If you have any questions or need further assistance regarding the exchange process, please don't hesitate to contact our customer service team. We are committed to ensuring a smooth and satisfactory exchange experience for our valued customers.
Thank you for choosing Luxury Bring for your jewelry needs.
Sincerely, Gorav Luxury Bring Customer Service Team
Text : +91-7425836597